An email like this affirms our belief that how we practice law and represent our clients makes a difference:
I just wanted to reach out to you and let you know that The Hartford has been paying me my LTD on time each month, and paying me the full amount.
I know this would not be happening if not for you, and all of the hard work you have done to represent me and rectify the situation with them. The last I knew was that The Hartford was requesting the notes from my last 3 visits with my neurologist, otherwise they would no doubt terminate my benefits again. Given I am still receiving my LTD benefits in full, I know it is because of you.
Mr. Frankel, I just wanted to thank you so very, very much! And tell you how deeply grateful I am that you represent me, and tell you how much everything you have done and continue to do is greatly, greatly appreciated. I owe a tremendous amount of gratitude to you for all of your help. Thank you so much!
Have a wonderful day Mr. Frankel! And again, thank you!