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Does How You Behave in Your Physician’s Office Impact Your Care?

Friday, March 18th, 2016

Sadly, yes.

Two studies conducted by Dutch researchers have revealed that patients who behave disruptively by displaying disrespect or aggressiveness may induce their doctors to make diagnostic mistakes.

This is of particular concern for patients who are filing for disability or who are on claim.

Here’s why:

If you are suffering from a disability, you are seeing your doctor more frequently than a healthy patient. They will get to know you, for better or worse.

If you have a disability, it’s not always possible for you to be cheerful.

You need your physician’s help to use specific language in your medical records. No professional likes to be told how to do their job, so this can get tricky. Your requests for the use of specific language or phrases may be perceived as being demanding, but you know that a few wrong notes and your claim is in jeopardy.

You also need help from the physician’s administrative staff to have medical records and diagnostic reports sent to the insurance company. If your physician’s office is like most, you will have to stay on top of them to ensure that the materials are sent in a timely basis.

The problem is, it’s all a one-way street. The doctor doesn’t stand to gain anything from helping you, and chances are his or her staff is already on overload.

Here are some suggestions:

The next time you make a physician’s appointment, ask if you can speak with the office manager for a short meeting before or after the appointment to discuss your situation. He or she may be more sympathetic if you take the time to discuss your claim and the administrative challenges ahead.

It may be easier for your doctor to discuss your claim situation with a disability insurance lawyer, who can speak professional-to-professional with the doctor and discuss how to make this process efficient for the doctor and the administrative team.

Make every effort you can to be pleasant when you are interacting with everyone at the office. Don’t interrupt the doctor, listen carefully, and try to be calm at all times.

If you are really displeased with the doctor, or how the office is responding to your requests for information, you might have to consider changing doctors. Be careful, as you don’t want the insurance company to think you are shopping for a better diagnosis. Talk with an experienced long term disability insurance lawyer about the best way to make the switch.

If you have questions or concerns about how your physician’s office is handling your claim, call our office at 877-LTD-CLAIM (877-583-2524).

Justin C Frankel

Written By:

Justin C. Frankel - Disability Insurance Attorney

Justin Frankel is a founding partner of the disability insurance law firm Frankel & Newfield and is a highly skilled litigator and advocate. He has published numerous articles on the challenges facing clients with private or individual disability insurance policies and those who own group or ERISA disability insurance policies.

Learn more about Justin | See Justin’s Publications



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Sorry, we do not handle SSDI/Social Security claims.

Frankel & Newfield does not currently handle any Social Security Disability Insurance claims.


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This is about a Social Security Disability claim.

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